Operations Executive - Merchant Lifecycle Management

Join a dynamic team in the heart of Bali as an Operations Executive, where you will play a pivotal role in managing the end-to-end merchant lifecycle. This position offers a unique opportunity to oversee critical functions such as merchant onboarding, transaction monitoring, dispute resolution, and performance optimization at Private Advertiser in Canggu, Bali. Daily, you'll work closely with merchants, sales teams, and technology partners to ensure seamless operations and drive business growth.

At Private Advertiser, we are a leading player in the digital payment ecosystem, serving thousands of merchants across Indonesia. Our mission is to empower businesses with innovative payment solutions, and your expertise will be instrumental in achieving this. With a vibrant work environment and a focus on continuous learning, you'll have the chance to grow professionally while contributing to our success.

📋 Tanggung Jawab Pekerjaan

• Oversee the entire merchant lifecycle, from onboarding to offboarding, ensuring a smooth and efficient process.
• Monitor and analyze transaction data to identify trends, anomalies, and opportunities for optimization.
• Resolve merchant disputes promptly and effectively, maintaining high customer satisfaction.
• Collaborate with the sales team to identify and onboard new merchants, expanding our merchant base.
• Work with technology partners to integrate and optimize payment solutions, ensuring seamless merchant experiences.
• Conduct regular performance reviews with merchants, providing actionable insights and support.
• Stay updated with industry trends and best practices, implementing relevant strategies to enhance operations.
• Contribute to the development of operational policies and procedures, ensuring compliance and efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in operations, merchant services, or a similar role in the financial or digital payment industry.
• Strong analytical skills with proficiency in Excel, Google Sheets, or similar tools.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Knowledge of payment processing systems and merchant lifecycle management tools, such as Stripe, PayPal, or Adyen.
• Certification in financial operations or a related field is a plus.
• Fluency in English and Bahasa Indonesia.
• Proven track record of driving operational efficiency and improving processes.

🛠️ Keahlian

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