Client Service Officer

Are you a dedicated professional looking to make a meaningful impact in the lives of others? Oyster Care Foundation is seeking a compassionate and organized Client Service Officer to join our team in Bali. In this pivotal role, you will be at the forefront of supporting NDIS participants, ensuring their needs are met with the highest level of care and service. With a focus on building strong relationships and delivering exceptional client experiences, this position offers a unique opportunity to contribute to a mission-driven organization.

As a Client Service Officer at Oyster Care Foundation, you will work closely with NDIS participants, their families, and other stakeholders to provide comprehensive support services. You will be responsible for coordinating care plans, scheduling appointments, and maintaining detailed records. This role requires a proactive approach, excellent communication skills, and a deep understanding of the NDIS framework. Join us in Bali and be part of a team that is dedicated to empowering individuals and creating positive change.

📋 Tanggung Jawab Pekerjaan

• Coordinate and manage NDIS participant schedules, ensuring all appointments are booked and attended.
• Provide administrative support to NDIS participants, including managing paperwork, communication with service providers, and maintaining detailed records.
• Assist in the development and implementation of care plans, in collaboration with NDIS participants, their families, and care coordinators.
• Maintain accurate and up-to-date participant records, including progress notes, incident reports, and other relevant documentation.
• Facilitate communication between NDIS participants, their families, and service providers, ensuring clear and effective information exchange.
• Support the team in achieving quality service standards, by monitoring and reporting on service delivery outcomes.
• Participate in team meetings and training sessions to stay updated on NDIS policies, procedures, and best practices.
• Assist in the organization of social events and activities for NDIS participants, promoting a sense of community and well-being.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a client service or administrative role within the disability sector.
• Strong understanding of the National Disability Insurance Scheme (NDIS) and its principles.
• Excellent communication and interpersonal skills, with the ability to build rapport with NDIS participants, their families, and service providers.
• Proactive and organized, with the ability to manage multiple tasks and prioritize workload effectively.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to work independently and as part of a team, with a positive and compassionate attitude.
• Valid Australian driver's license, as travel to various locations in Bali is required.
• Fluency in both English and Bahasa Indonesia.

🛠️ Keahlian

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