IT Quality Control & Change Management Specialist - Banking Sector (Contract)

Join Infomedia Nusantara, a leading technology solutions provider in Indonesia, as our IT Quality Control & Change Management Specialist for the private banking sector. This contract-based role in Kemayoran, Jakarta offers an exciting opportunity to be part of a dynamic team that drives innovation and excellence in the banking industry. You will work closely with our clients to ensure the highest quality standards and effective change management processes.

As an IT Quality Control & Change Management Specialist, you will be responsible for monitoring and improving the quality of IT services and systems, as well as managing changes to ensure minimal disruption and maximum efficiency. This role requires a deep understanding of ITIL frameworks, Agile methodologies, and change management best practices.

📋 Tanggung Jawab Pekerjaan

• Monitor and evaluate IT services and systems to ensure they meet quality standards and regulatory requirements.
• Lead and coordinate change management processes, including planning, testing, and implementation.
• Collaborate with stakeholders to identify and mitigate risks associated with changes.
• Develop and maintain documentation for IT services, processes, and changes.
• Conduct regular audits and reviews to ensure compliance with ITIL and other relevant frameworks.
• Provide training and guidance to team members on quality control and change management practices.
• Stay updated with the latest trends and technologies in IT quality control and change management.
• Report on quality metrics and change management performance to senior management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications in ITIL Foundation or ITIL Intermediate (e.g., ITIL 4 Foundation, ITIL 4 Foundation Bridge, ITIL 4 Managing Professional Transition).
• Minimum of 5 years of experience in IT Quality Control and Change Management, preferably in the banking sector.
• Proficient in using tools such as ServiceNow, Jira, Confluence, and Microsoft Office Suite.
• Strong understanding of Agile methodologies and Agile tools like Scrum and Kanban.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills to identify and resolve issues proactively.

🛠️ Keahlian

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