Aftersales Technical Advisor - LWT APAC (Bali-Based)

Join our dynamic team as an Aftersales Technical Advisor for the LWT APAC region, based in beautiful Bali, Indonesia. In this pivotal role, you will serve as the technical backbone of our aftersales service operations, ensuring seamless technical support across a wide range of products. You'll be the go-to expert for troubleshooting, technical guidance, and product optimization, helping our customers maximize the value of their investments.

At our company, we pride ourselves on delivering exceptional service and innovative solutions. As one of our key players in the aftersales technical support team, you'll have the opportunity to grow your career in a fast-paced, supportive environment. With your technical expertise and passion for customer satisfaction, you'll play a crucial role in maintaining our reputation for excellence.

Daily, you'll be diving into technical issues, analyzing product performance, and providing tailored solutions to meet our customers' unique needs. You'll work closely with our sales and support teams, leveraging tools like ServiceNow and Jira to streamline processes and enhance efficiency. This is your chance to make a tangible impact on our customers' success while advancing your own career in a dynamic and rewarding environment.

📋 Tanggung Jawab Pekerjaan

• Provide technical support and guidance to customers, ensuring seamless product performance and satisfaction.
• Troubleshoot and resolve technical issues, leveraging your deep product knowledge and expertise.
• Analyze product performance data to identify areas for optimization and improvement.
• Develop and implement technical solutions to address customer needs and enhance product value.
• Collaborate with the sales and support teams to ensure consistent and high-quality technical support.
• Stay up-to-date with the latest industry trends and technologies to maintain our competitive edge.
• Document technical processes and solutions for future reference and knowledge sharing.
• Act as a technical resource for internal training and development, fostering a culture of continuous learning and improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Engineering, Computer Science, or a related technical field.
• Minimum of 5 years of experience in technical support, product optimization, or a similar role.
• Strong understanding of technical products and systems, with a focus on LWT's product portfolio.
• Excellent problem-solving skills and the ability to think critically and creatively.
• Proficient in English, both written and spoken, for effective communication with international clients.
• Familiarity with technical support tools such as ServiceNow and Jira.
• Certification in technical support or a related field is a plus.
• Proven track record of delivering exceptional customer service and technical support.

🛠️ Keahlian

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